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Customer Guarantee

Refund Policy

At gojelly.ai, we strive to provide the best AI experience. Please review our refund guidelines below.

Última atualização: 1º de outubro, 2025

1

General Policy

Because our services involve digital, non-tangible goods that are delivered immediately upon purchase, we generally do not offer refunds once a subscription period has begun and features have been accessed.

2

Refund Eligibility

Refunds may be granted at our sole discretion in the following limited circumstances:

Technical Issues

If a major platform error prevents you from using your subscription benefits for more than 48 hours and our team is unable to resolve it.

Duplicate Charges

If you were accidentally charged twice for the same subscription period due to a system error.

Trial Period

If your plan includes a "Free Trial," you will not be charged if you cancel before the trial period expires.

3

Non-Refundable Scenarios

Refunds will not be issued in the following situations:

Requesting a refund because you "forgot to cancel" before the renewal date (we provide a 7-day advance notice to prevent this).
Account suspension due to a violation of our Community Guidelines or Terms of Service.
Partial use of a billing cycle (e.g., wanting a refund 15 days into a monthly plan).
4

How to Request a Refund

To submit a refund request, please contact our support team:

[email protected]

Please include:

  • Your account email
  • Order ID
  • Detailed reason for your request

We aim to process all requests within 5 business days.